Terms and Conditions

By using WeBookDirect as an online travel agency to make a booking you will enter into a contract with a local tour operator which will solely be responsible for providing the travel services which you choose, based on their separate terms and conditions. A “Local Tour Operator” may be a supplier of travel services itself, or it might be an organiser of travel services based in a local country and who sources accommodation, trips, tours, transport, etc. References to ‘travel services’ throughout these Terms of Use consist of any travel service provided to you (and any members of your party) by the Local Tour Operator or its sub-contractors, including, but not limited to accommodation, tours, trips, transport, etc.

Your local tour operator

WeBookDirect acts as agent for the Local Tour Operators and does not provide travel services itself. WeBookDirect’s role is to select Local Tour Operators for you to contract directly with, to provide a website and booking platform at www.webookdirect.com (the “Platform”) which allows you to access and book travel services provided by Local Tour Operators, to provide a forum for communication directly with a consultant and/or the Local Tour Operator, to provide a secure, easy way to pay such Local Tour Operators using credit or debit card, and to financially protect all payments made through the Platform.

Financial protection

WeBookDirect has taken out an insurance policy to protect you financially in the event of a Local Tour Operator featured on our Platform becoming insolvent. Under this policy, all, bookings made through our Platform with such Local Tour Operators would be financially protected. This Vantage insurance policy provide financial protection for any payments you make via the Platform only; our Vantage insurance policy will not provide you with cover for any accidents, injuries, losses etc which may occur on your travels. We therefore strongly advise you to take out suitable personal travel insurance providing cover for such occurrences for all members of your party and for the proper performance of travel services provided to you by the Local Tour Operators.

Booking platform

This page (together with any documents referred to on it) explains to you the terms on which you (the user of the Platform and any members of your party, as may be relevant, depending on the context) may make use of the Platform, whether as a visitor to the Platform or a registered user, and the terms on which we will arrange for you to enter into a contract with Local Tour Operators who will be solely responsible for providing any travel services which you book (whether as the direct suppliers themselves, or as the tour operator organising your travel services for you using their sub-contracted suppliers). For the avoidance of doubt, if a Local Tour Operator is using sub-contracted suppliers to provide travel services to you, then the Local Tour Operator will be still be responsible to you for the provision of those travel services, because the Local Tour Operator has entered into the contract with you to provide those travel services, as principal.

The key points in these Terms of Use are:

• Explaining how bookings for travel services are concluded and delivered by Local Tour Operators or their sub-contractors, including how payments for travel services are processed;

• Information on the protection of your monies when you make payments through WeBookDirect;

• Confirmation of contractual arrangements with Local Tour Operators and recommendation that you take suitable personal travel insurance; and

• Details on how our Platform can be used by you to get access to travel services provided by Local Tour Operators.

Please read these Terms of Use carefully (including information on bookings as well as our general terms of use applicable to the Platform) before you start to use the Platform. By using this Platform, you indicate that you accept these Terms of Use and that you agree to abide by them. If you do not agree to these Terms of Use, please refrain from using the Platform. The Platform is operated by WeBookDirect Limited, a company registered in England and Wales under company number 07186581 whose registered office is at 8th Floor, Becket House, 36 Old Jewry, London EC2R 8DD (“WeBookDirect”).

How bookings are made

WeBookDirect acts as an agent of the Local Tour Operators whose travel services are featured on the Platform, or as detailed by Local Tour Operators and communicated to you by Local Tour Operators through the Platform or otherwise. WeBookDirect selects the Local Tour Operators for whom it acts as an agent (based on the experience, reputation, quality of service and reliability of the Local Tour Operators as researched by WeBookDirect), in order for you to contract directly with Local Tour Operators for the provision of travel services. WeBookDirect provides a forum (in a secure environment within the Platform) for communication between you and the Local Tour Operator. As WeBookDirect acts as a travel agent, the Local Tour Operator will be fully responsible to you and all persons included in any booking you make, for all aspects of your booking and WeBookDirect is not responsible in any way for the travel services which you may purchase from Local Tour Operators through the Platform.

All contracts for provision of any travel services that you may purchase are on the booking terms and conditions applicable to the relevant Local Tour Operator with whom you may contract, as notified to and accepted by you at the time of making a booking. As we act as agent for Local Tour Operators, WeBookDirect accepts no responsibility or liability for any acts or omissions of the Local Tour Operators with whom you may contract for the services they provide. Furthermore, WeBookDirect does not warrant or guarantee that the quality or standard of the travel services offered or sold on the Platform by the Local Tour Operators (for whom WeBookDirect acts as agent only) will be provided by the Local Tour Operator to any particular standard. WeBookDirect will provide you with reasonable assistance in relation to any complaint you might have against a Local Tour Operator. You may also wish to review any available comments and ratings made by previous customers of the Local Tour Operator, which may be on our Platform. Should there be any concerns regarding any travel services purchased by you these must be brought to the attention of the Local Tour Operator by you directly.

WeBookDirect provides the Platform for the purposes of allowing users access to travel services provided by Local Tour Operators. You should not seek to contact Local Tour Operators directly outside this Platform when arranging a booking, otherwise this affects WeBookDirect’s ability to track bookings made with Local Travel Operators that have originated from the Platform. Doing so would also mean that you would not get any financial protection for travel arrangements booked outside of the Platform, in accordance with these Terms of Use.

The process of taking bookings with Local Tour Operators for the provision of travel services is set out in detail on the Platform and summarised in these Terms of Use. All bookings are subject to the following terms, as well as the general Terms of Use set out below:

• Enquiries: You may make enquiries through the Platform with Local Tour Operators featured on the Platform, for the provision of information relating to potential itineraries and/or travel services provided by a Local Tour Operator. You may use the Platform to ask Local Tour Operators for further information relating to its travel services and/or itineraries and to ask for quotations for itineraries by contacting the Local Tour Operator online through the Platform. Please note that travel services and any itineraries and/or quotations may be withdrawn at any time prior to you receiving confirmation of your booking from the Local Tour Operator. All travel services sold through the Platform are not an offer by us to sell any travel services, but instead the Platform provides a mechanism for you to choose and purchase travel services from Local Tour Operators, who are the sole providers of all and any travel services as described above. The Local Tour Operators are free to accept or reject a proposed booking from you (or we may do so on their behalf).

• Itineraries: The Platform includes itinerary planning functionality, which is provided by WeBookDirect in order to assist you in planning your trip and find a suitable Local Tour Operator to provide the desired travel services. You may use an example template itinerary (which you can change as you wish and/or which may be a sample from a Local Tour Operator) or create your own itinerary from scratch so that your desired itinerary(ies) can be checked by Local Tour Operators that you wish to contact about the proposed travel arrangements. The Local Tour Operator(s) can then provide price details to you via the Platform for the proposed itinerary(ies). The Platform also provides functionality for you to make secure payments for a booking, once an itinerary and a price has been agreed with the Local Tour Operator, and for WeBookDirect to process payments on behalf of the Local Tour Operators. WeBookDirect’s responsibility to you is limited to facilitating the booking with the Local Tour Operator through the Platform. WeBookDirect does not accept responsibility for any information about the travel services that is provided on the Platform in good faith, or for any use made by you of the information provided on the Platform. However, in the unlikely event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude any liability we may have for death or personal injury caused by our negligence or that of our employees whilst acting in the course of their employment, or for fraud or fraudulent misrepresentation.

  If you or any member of your travelling party has any special needs or a disability which may affect your of their travel, please provide us with full details before you confirm your booking details so we can make enquiries with the Local Tour Operator about the suitability of the travel arrangements on your behalf, or alternatively advise the Local Tour Operator directly before confirming your booking with them.

• Making a Booking: Once you are ready to book a specific itinerary with a Local Tour Operator, you will be able to book that itinerary through the Platform by clicking ‘Book’ next to the itinerary detailed on the Platform (as confirmed by the Local Tour Operator). You will then be required to enter all relevant details requested during the booking process on the Platform and to accept the booking terms and conditions of the Local Tour Operator (which you should read carefully), prior to being asked for payment for the travel services on the booking page. The Local Tour Operator’s booking terms and conditions will be subject to the laws and jurisdiction of the country in which the Local Tour Operator is based (unless stated otherwise), as detailed in the Local Tour Operator’s booking terms and conditions.

• Authority: You confirm that you are at least 18 years old and have full legal authority to enter into any arrangements with Local Tour Operators through the Platform (on behalf of you and all those people included in your booking). You are and herewith also agree to be financially responsible for your use of the Platform including (but not limited to) being responsible for full payment for any bookings you make with Local Tour Operators for yourself and any members of your party.

• Local Tour Operator: Any bookings made through the Platform will be directly with the Local Tour Operator and WeBookDirect shall not be responsible in any way to you or the Local Tour Operator whether under the contract entered into between you and the Local Tour Operator or otherwise. The Local Tour Operator will be solely and fully responsible to you for all aspects of your booking and all travel services. If you have any specific requirements or needs then these should be brought to the attention of the Local Tour Operator prior to booking and we would suggest that you communicate directly with the Local Tour Operator through the Platform to enquire about any specific needs or requirements when asking for itinerary details or for a quotation, to ensure that your needs and requirements can be satisfied (if possible), prior to making a booking.

• Confirmation: Once you have completed the booking on the Platform and made payment of either the deposit or the full cost of the booking (as requested by the Local Tour Operator at the time the booking is made and subject to the Local Tour Operator’s booking terms and conditions) through the Platform, the booking will be confirmed by the Local Tour Operator by providing you with notification through the Platform. Your booking will not be confirmed until you have received formal booking confirmation from the Local Tour Operator. Please check that all names, dates and timings are correct on receipt of all relevant documents and booking confirmations to ensure that these are correct. If you notice any errors in your booking confirmation, please raise this immediately with the Local Tour Operator directly. Any changes required to these details may incur charges (if the error was made by you) that the relevant Local Tour Operator will notify you of. The names given when you book must be the same as in the relevant passport. The booking information you supply will be passed on by us to the relevant Local Tour Operator or other persons necessary for the provision of your travel services. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you provide such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. In making this booking, you agree that this information can be sent on to the relevant persons. Please also read our Privacy Policy

• Payments: WeBookDirect accepts payments from you on behalf of the Local Tour Operators. WeBookDirect passes this money (minus relevant bank charges and our commission) to the Local Tour Operators, in accordance with our payment arrangements with the Local Tour Operator. In accepting payments on behalf of the Local Tour Operators, WeBookDirect is acting solely as agent and is not responsible for any aspect of providing the travel services (which are provided solely by the Local Tour Operator or its authorised sub-contractors), or for any aspect of the contract between you and the Local Tour Operator, or for the acts or any omissions of the Local Tour Operator. Where you are only paying a deposit to confirm the booking with a Local Tour Operator, you agree to pay the full balance of required monies through the Platform at the relevant payment date specified by the Local Tour Operator in its booking terms and conditions. WeBookDirect reserves the right to notify the Local Tour Operator if required payments have not been received by you on the relevant payment dates. WeBookDirect shall not be responsible for any action a Local Tour Operator may take in connection with your booking.

• Booking Conditions and Personal Travel Insurance:

  1. You are advised to take out suitable travel insurance for all aspects of your holiday and travel services (and for all members of your party) for which you contract with Local Tour Operators, including (but not limited to) for death, personal injury and any other loss. When you make a booking using WeBookDirect’s Platform this booking will be directly with a Local Tour Operator and you will be contracting on the basis of that Local Tour Operator’s booking terms and conditions (as described above). The Local Tour Operator may not have sufficient or any liability insurance and therefore you are strongly advised to purchase suitable personal travel insurance.

  2. As per sub-paragraph (a) and above, WeBookDirect’s supplier failure insurance policy covers financial protection of any money you pay for a booking on the Platform, but does NOT cover any other liability in connection with your holiday and travel services.

  3. WeBookDirect’s supplier failure insurance policy does NOT apply to any bookings made outside of the WeBookDirect Platform. You are advised that if you were to book directly, outside of the WeBookDirect Platform, Local Tour Operators themselves may not provide any protection for money paid upfront for the provision of travel services and they may not be bonded or have any other similar financial protection schemes in place.

• Flights:

  1. You are solely responsible for booking all flight elements which you and your party may require to benefit from the travel services you purchase and which are not expressed as an inclusion, including international flights to meet the commencement and conclusion of your trip, as may be required.

  2. Where trips offered by the Local Tour Operators on the Platform include internal and/or regional flights and where such internal and/or regional flights are expressed as an inclusion of a trip, then these flights are organised by the Local Tour Operator and WeBookDirect does not have any responsibility for their provision.

• Communication: Once you have made a booking with a Local Tour Operator through the Platform, you may communicate with the Local Tour Operator either through the Platform or directly with the Local Tour Operator through any medium.

• Cancellation/Amendment: If you need to cancel or amend a confirmed booking, cancellation and/or amendments charges may be payable to a Local Tour Operator (which may be up to 100% of the cost of the travel services booked with a Local Tour Operator and these may depend on when this occurs). The amount of such charges will depend on the Local Tour Operator’s booking terms and conditions and you should review these prior to making booking and ensure that you have any additional insurance required to cover such events and charges that may be applicable to your booking, or amendment or cancellation of your booking with the Local Tour Operator.

• Disputes: In the event of any dispute between you and a Local Tour Operator, this must be dealt with between you and the Local Tour Operator, as your contract is with them. If you have a problem whilst you are abroad relating to the travel services, you should bring this to the immediate attention of the Local Tour Operator in order to give them the opportunity to investigate and rectify your complaint. If you fail to follow this procedure there will be less opportunity to investigate and rectify a problem. If you wish to complain upon your return home, then please contact WeBookDirect and the Local Tour Operator directly within 28 days. WeBookDirect will provide you with reasonable assistance in relation to communicating and seeking to resolve any complaint you may have against the Local Tour Operator for the provision of its travel services if you wish (including forwarding correspondence and providing the Platform for any continued communication between you and a Local Tour Operator), however WeBookDirect shall not be liable to you in respect of any payments or any other matters in connection with your complaint. Any amounts of compensation, refunds or other monies to which you may be entitled shall be governed solely by the Local Tour Operator’s own booking terms and conditions.

• Passport, Visa, Medical, Health, Security and Safety matters prior to travelling: Any specific passport and visa requirements for you and all members of your party, or any other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the Local Tour Operators accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date and to have more than one blank page in them. You should also check with your own doctor for your specific circumstances and all health and vaccination requirements for your trip and separately with appropriate government agencies (such as the UK Foreign Office) about the security and personal safety situation in the destination to which you intend to travel.

• General Terms

  1. These Terms of Use may vary from time to time, by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these Terms of Use may also be superseded by provision or notices published elsewhere on the Platform. By using this Platform you accept that you are bound by the terms and conditions in force at that time and displayed on this page.

  2. If any part of these Terms of Use or any document referred to herein is illegal or unenforceable, such portion(s) shall be excluded from these Terms of Use and any relevant document to the minimum extent required and the balance of these Terms of Use and any relevant document shall remain in full force and effect and enforceable.

  3. These Terms of Use and any documents or policies referred to herein shall govern the entire relationship between the parties to the exclusion of any other terms.

  4. It is not the intention of the parties to confer any rights on any third parties by virtue of these Terms of Use and accordingly the Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms of Use.

  5. These Terms of Use and any disputes that may arise between you and WeBookDirect will be governed by the laws of England and Wales and the jurisdiction of the English courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

Website use

• Access to the Platform is permitted on a temporary basis and WeBookDirect reserves the right to withdraw or amend the service provided on the Platform without notice. WeBookDirect shall not be liable if for any reason the Platform is not available at any time or for any period. From time to time, WeBookDirect may restrict access to some parts of the Platform, or the entire Platform, if required. WeBookDirect aims to update the Platform regularly and may change the content at any time. WeBookDirect may therefore have to suspend access to the Platform, or close it if necessary. Any of the material (including pricing and details of travel arrangements) on the Platform may be out of date or incorrect at any given time and WeBookDirect is under no obligation to update such material, however will use all reasonable endeavours to correct errors or omissions as quickly as practicable after being notified of them.

• If you choose, or you are provided with, a user identification code/name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any provision of these Terms of Use.

• Commentary and other materials posted on the Platform are done so using all reasonable skill and care; however, they are based on our opinion and are not intended to and do not amount to advice. WeBookDirect disclaims all liability and responsibility arising from any reliance placed on such materials by any visitor to the Platform, or by anyone who may be informed of any of its contents. We may from time to time provide interactive services on the Platform, including bulletin boards and chat rooms (please see further below). Where we do provide any interactive services, we will provide clear information to you about the kind of service offered, if it is moderated and how, and will use reasonable endeavours to assess any possible risks for users when using the interactive service. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on the Platform and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards set out in these Terms of Use. Any contributions made to our interactive service must be accurate and genuine and comply with all applicable laws and regulations and our Terms of Use detailed herein.

• You are responsible for making all arrangements necessary for you to have access to the Platform and for ensuring that all persons who access the Platform through your internet connection are aware of these terms and that they comply with them.

• WeBookDirect shall not be liable for and accepts no responsibility for any information presented by a third party (including Local Tour Operators) including, but not limited to, pricing, liability in connection with any bookings and cancellations made directly with a third party, or any other transactions between you and a third party, and the performance of the contract entered into between you and the third party or any circumstances that may arise during your trip.

• All tours, trips and travel arrangements shown on the Platform are subject to availability and you must always check with the relevant Local Tour Operator to see whether tours, trips or travel arrangements are available prior to booking. You may book tours, trips or other travel services with a Local Tour Operator through the Platform.

• Any links provided on the Platform to other Platforms are not intended to provide an endorsement by WeBookDirect and WeBookDirect will have no liability or responsibility for the content of this or those Platforms whatsoever. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage if it, but you must not establish a link to this Platform in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any Platform which is not owned by you. Our Platform must not be framed on any other Platform, nor may you create a link to any part of our Platform other than the homepage. We reserve the right to withdraw linking permission without notice. The Platform from which you are linking must comply in all respects with the content standards set out above.

• Whenever you use a feature of the Platform that allows you to upload material to the Platform, or make contact with others through the Platform, you must comply with the following content standards, in particular you must ensure:

  1. you do not use the Platform in a way that breaches any applicable local, national or international law or regulation, or in a way that is unlawful or fraudulent, or has an unlawful or fraudulent purpose or effect;

  2. the Platform is not used for the purpose of harming or attempting to harm others (particularly minors) in any way;

  3. you must not use the Platform to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards;

  4. there is no access obtained (without our authority), and no interference with, damage or disruption to any part of the Platform, any equipment or network on which our Platform is stored, any software used in the provision of the Platform or any equipment or network or software owned or used by any third party; and

  5. you do not use the Platform to gain a commercial advantage to the detriment of WeBookDirect.

     You warrant that any contribution made and/or material uploaded complies with these standards and you agree to indemnify us for any breach of that warranty.

• WeBookDirect cannot guarantee that the Platform is free from infection by viruses or anything else that has contaminating or destructive properties. You must not misuse the Platform by introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Platform, the server on which the Platform is stored or any server, computer or database connected to the Platform.

• Any destination/attraction/tour/travel guide information on this Platform written or provided by WeBookDirect is purely for information. WeBookDirect endeavours to ensure that such information is accurate and requests that such information from Local Tour Operators is accurate, however WeBookDirect provides no guarantee that such information is accurate. This information does not form part of your agreement with any third party (including Local Tour Operators) and is provided solely as additional background content. WeBookDirect shall not be held liable in any way whatsoever for any inaccuracy, misunderstanding or expectation drawn from this content.

• All rights in the Platform, including copyright, the content and design of the Platform, is owned by WeBookDirect or used under licence from third party owners. Any use of this Platform or its contents, including copyright or storing it or them in whole or part, other than for your personal or non-commercial use is prohibited without the written permission of WeBookDirect. You are prohibited from copying, modifying, transmitting, distributing, selling, displaying, licensing or reproducing any content including images and other media on this Platform for any commercial purpose. You must also not change the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. If you print off, copy or download any part of the Platform in breach of these Terms of Use, your right to use the Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

• If you breach the provisions of these Terms of Use, WeBookDirect shall be entitled to suspend or permanently terminate your access to the Platform and where appropriate seek remedy in law and courts.

• To the maximum extent permitted by law, WeBookDirect disclaims all liability, representations, warranties, whether express or implied by statute, custom or usage relating to the information contained in or services offered on this Platform. This does not affect your statutory rights under English law. WeBookDirect shall not be liable for any losses or damages (whether direct, indirect or consequential) whatsoever, whether in contract, tort (including negligence), or otherwise arising from this Platform, or from any interruption or delay in accessing this Platform.

• As a community based Platform, WeBookDirect encourages registered users to interact on the Platform, including forums, blogs, images, reviews and any other interactive functionality that is developed in the future. You agree to use these functions to post, review and receive information and material that are proper and related to the travel topic on the Platform. You also agree and undertake that you will not use the Platform in an inappropriate manner (as judged by WeBookDirect in its absolute discretion), including (but not limited to):

  1. use foul or abusive language or behaviour or otherwise violate the legal rights of others;

  2. post, upload or distribute any indecent, obscene, defamatory or unlawful material or information - the transmission of unlawful, threatening, pornographic, political or racist material is strictly prohibited;

  3. advertise or offer to sell any goods or services, conduct surveys, promotions or links to other Platforms;

  4. post images or content that is protected by copyright or other intellectual property rights, unless you own or control the rights or have gained the necessary consents;

  5. delete or falsify the origin or source of images or content uploaded; or

  6. post files that contain viruses or any similar software that may cause damage to the Platform or to an individual user’s computer.

• By using any community forums on the Platform you are consenting to the publication of your contribution accessible by all users of the Platform. Any material you upload to the Platform will be considered to be non- confidential and non-proprietary and WeBookDirect has the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Platform constitutes a violation of their intellectual property rights, or of their right to privacy. You acknowledge that forums, postings, blogs, reviews and other communications shall not be considered, reviewed, screened or approved by WeBookDirect and we will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of the Platform. We have the right to remove any material or posting you make on our Platform if, in our opinion, such material does not comply with the content standards set out in these Terms of Use.